Refund policy
At FloralMolly, we want you to love your purchase 🌸
If you’re not completely satisfied, we’re here to help.
Please review our return and refund guidelines below.
Return Window
You may request a return within 30 days from the date of delivery.
Return Eligibility
To be eligible for a return, items must be:
- Unused, unworn, and in the same condition as received
- Free from makeup stains, odors, or any signs of use
Items that show signs of wear, damage, or alteration after delivery will not be accepted.
How to Start a Return
1. Contact Us
Please email us at:
📧 contact@floralmolly.com
Include:
- Your order number
- Reason for return
2. Approval
Once approved, we will provide you with:
- Return instructions
- The correct return address
3. Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items
⚠️ Important:
Our business address is not a return address.
Returns sent without prior approval may not be eligible for a refund.
Refund Process
Once your return is received and inspected:
- We will notify you via email regarding the approval or rejection of your refund
- If approved, your refund will be issued to your original payment method
Processing Time:
Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
Non-Returnable Items
The following items are not eligible for return:
- Sale or discounted items
- Items marked as Final Sale
- Gift cards
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery:
Include:
- Your order number
- Clear photos of the issue
Important Notes
- Shipping fees are non-refundable
- FloralMolly reserves the right to deny returns that do not meet our policy
- Items showing clear signs of wear may be subject to partial refunds
- Choosing a selection results in a full page refresh.